Support programs

Elecard Support program is intended to provide each of our current and prospective customer with the expert assistance that ensures efficient use of Elecard products.

We provide two types of technical support:

 

Technical support for Elecard products

After purchasing any Elecard product a customer automatically receives 1 year of maintenance service which includes warranty, updates within a major version, and assistance with basic product features and actions such consultations on the installation/activation issues, supported formats and platforms, products usage in accordance with the documented functionality and troubleshooting. Further service is provided at an extra fee.

When you buy any Elecard product you may also get an additional technical support pack to solve urgent issues and get consultations.

Dedicated support is a technical support program which allows you to use more than 30-year professional experience of Elecard and their expert knowledge in order to solve your personal tasks and optimize your technical solutions.

 Dedicated
Minimum pack size5 hours
Updates includedno
Contact methode-mail, messengers, phone
Issue priorityHighest. A dedicated engineer is assigned to assist with urgent matters 

 

Order Dedicated support

 

Technical support in a project with Elecard (SLA)

Two SLA types are offered to assist with with a project - Standard and Premium

 StandardPremium
Minimum pack size1 year1 year
Updates included
Engineers availability8*524*7
Contact methode-mail, messengerse-mail, messengers, phone
Issue priorityStandardHighest. A dedicated engineer is assigned to assist with urgent matters 

 

Order SLA

 

Supplementary services:

  • Writing the terms of reference
  • Writing the test procedure
  • System integration services
  • Hardware and OS selection and delivery
  • Onsite trainings
  • Solution customization
  • System diagnostics or preventive maintenance (functional check of the hardware, software, network part related to the project, operation under load, operation upon power failure, testing various server components such as memory and CPU)
  • Input and output stream monitoring

Contact us to get a quote for custom development.