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Elecard Technical Support staff provides this online knowledgebase service in order to help users in finding answers to any questions that they may have. You may either select a subject from the list below to receive a list of related topics or perform a search by product, category and/or a search text.

Microsoft Online Crash Analysis Report on MPEG 2 Demultiplexor
Date updated: May 25 2006
I saw the link to your site from the Microsoft site concerning the error caused by MPEG 2 Demultiplexor. What should I do to prevent this error from happening in the future?

1. First of all uninstall the Moonlight-Elecard MPEG-2 Demultiplexer using MlDmxCleaner program (download is available here). You should unzip, install the program and start the MlDmxCleaner.bat.

2. To get the new (fixed) Demultiplexer version you should download the Elecard MPEG-2 Decoder&Streaming Pack .

There is no need to purchase and activate this pack if you need just the fixed Demultiplexer version. The Demultiplexer filter does not have any activation mechanism. However, if you are going to use the Elecard MPEG-2 Video Decoder comprised in this package, too, we recommend you purchase and activate the pack, otherwise you will have the logo along with the registration request announcement on your videos

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