Elecard Support program is intended to provide each of our current and prospective customer with the expert assistance that ensures efficient use of Elecard products.
The extent of Elecard Technical Support services includes consultations on the basic installation/activation issues, products usage in accordance with the documented product functionality and troubleshooting unexpected behavior for documented features.
Assistance with advanced issues like adding specific features, functionality extension, or help with the product interoperability are available for additional fee. If you wish to enquire about product customization or custom development services, contact us.
|Standard program||600 USD|
|Premium program||900 USD|
|Exclusive program||Contact us|
Purchase of Elecard product provides an immediate access to our support resources in accordance with the following support plans: basic, standard, premium, exclusive.
If you discover you need the added expertize and support for your Elecard product, you are welcome to switch to a support plan that meets your business objectives.
|Support Program Plans and Features|
|Time of response (times are approximate)||Number of responses per day*||Program duration||Free update period||Program price||Discount for program extension||Downgrade to the support plan|
|basic||Not defined||Not defined||During the product lifetime||–||Free of charge||–||basic|
|standard||3 days||2||1 year||1 year**||600,00 USD||10%||basic|
|premium||2 days||3||1 year||1 year||900,00 USD||15%||basic|
|exclusive||1 day||unlimited||1 year||1 year||Сontact us||Сontact us||Сontact us|
*The total amount of time spent on support is ten (10) hours for a single plan. Additional support to be purchased in blocks of ten (10) hours.
Please provide the ShareIt order number to access the technical support services via email: _CLOAKING