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Author Topic: Elecard MPEG Player - Sound level keeps defaulting back to Zero  (Read 3487 times)
xk
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« on: November 20, 2009, 02:14:01 am »

Hello guys,

I'm now using the latest version Elecard MPEG Player 5.6.90513. The sound level keeps defaulting to zero when I playback the video next time. It doesn't hold the volume setting. I don't know what's going on. I tried it on two different computers to a same result.  Help pleas. Cry
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OlgaM
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« Reply #1 on: November 20, 2009, 02:51:02 am »

Could you please clarify me the following information:
1) Can you change that volume in player?
2) You run player and the volume is set to zero value by default. And when you play file you can change volume value. And then when you re-run player the volume value sets to zero. Do I understand you right?

Please try to do the following:
1) Close all player intances.
2) Please open 'regedit' utility(Menu Start->Run). And open 'HKEY_CURRENT_USER\Software\Elecard\Elecard MPEG Player' branch.
3) Delete this branch.
4) Run player and please check if the issue repeats.

Please let us know about results.
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xk
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« Reply #2 on: November 20, 2009, 03:19:48 am »

Could you please clarify me the following information:
1) Can you change that volume in player?
2) You run player and the volume is set to zero value by default. And when you play file you can change volume value. And then when you re-run player the volume value sets to zero. Do I understand you right?

Please try to do the following:
1) Close all player intances.
2) Please open 'regedit' utility(Menu Start->Run). And open 'HKEY_CURRENT_USER\Software\Elecard\Elecard MPEG Player' branch.
3) Delete this branch.
4) Run player and please check if the issue repeats.

Please let us know about results.
Hi OlgaM,

Your questions to 1) and 2), Yes, Yes. You are correct.

I'm at work right now but I will try your suggestion on lunch time when I get home. I will let you know with the results!

Thank you,



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xk
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« Reply #3 on: November 20, 2009, 06:38:02 am »

Could you please clarify me the following information:
1) Can you change that volume in player?
2) You run player and the volume is set to zero value by default. And when you play file you can change volume value. And then when you re-run player the volume value sets to zero. Do I understand you right?

Please try to do the following:
1) Close all player intances.
2) Please open 'regedit' utility(Menu Start->Run). And open 'HKEY_CURRENT_USER\Software\Elecard\Elecard MPEG Player' branch.
3) Delete this branch.
4) Run player and please check if the issue repeats.

Please let us know about results.
Ok, I did it but it's *kind of* fixed, but not really fixed. I will briefly explain.

I did the regedit and removed the "Elecard MPEG Player" branch.  Started the Elecard MPEG Player and the sound level is at medium by default. (Note, the video is now displayed in partial screen, not a full screen.) I raised the volume value to the max. Closed the player.  Re-open the player and played the video. It remembers the volume setting last I made. Volume is at max. Good.   Now I go to setup and place a check in a checkbox next to "Start in Full Screen mode". Close the player. Now re-open the player and play the video, the volume defaulted back to Zero again.   It seems like if I make a change to the setting in the Elecard MPEG Player the audio volume sets back to zero.  In other words, I have to keep the box next to "Start in Full Screen mode" unchecked in order for the application to hold my volume setting.  Please help. Cry



Btw, your video player software is very good. You may know me, I have been using Elecard MPEG Players for several years and it's the best, provides rock-solid, stutter-free playback, feels like the video is running at 150 frames per second. This is why I'm sticking with your product. I just wanted to show you guys my appreciation.
« Last Edit: November 20, 2009, 09:27:54 am by xk » Logged

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OlgaM
Elecard Team
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« Reply #4 on: November 23, 2009, 01:30:23 am »

Dear sir.
We appreciate you very much for your detailed explanation of the problem.
Now we can reproduce this bug on our side.
We will fix it in the nearest time.
This fix will be included to the next player release.

Please write to our technical support (tsup@elecard.ru) with full description of this issue and make CC to my private email: olga.muratova@elecard.ru And we will send you the fixed version as soon as it will be tested.
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xk
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« Reply #5 on: November 23, 2009, 03:08:01 am »

Email sent. Thank you. Smiley
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