My explanation must be bad, let me try again.
When I purchased your product, Elecard sent me a link via email to download the full version, which I did download and archive. Let's call this the original download. I also received a serial number, let's call this the original serial number.
The original serial number now does not work with the original download.
Is this expected behavior?
Of course, this is not expected behaviour and let me try to help you solve this problem.
If you say that everything worked just fine and then after some updates serial number doesn't work anymore then we should "dig into that direction". May be you noticed that the issue appeared after some particular program installation. Or, you installed some service pack or even switched to another operating system?
By the way, if you try to activate our products under Vista you need to run Registrator with Administrator privileges (right click on the icon and select appropriate point from the context menu).
Also I would like to take a look at the report-file from our Registrator and DxDiag report from you machine:
- click Start -> Run and type DxDiag in "Open" line;
- click "OK" and you'll see the "DirectX Diagnostic Tool" window;
- click "Save All Information" and send us this file to email@example.com