Good day, dizpark
Thank you for using our product. To help you quickly solve this trouble I need to have video file you is trying to encode or part of that.
Please upload sample file on any uploader or on our ftp-server for investigation.
You can access our ftp-server using following URL:http://ftp://uploader:ybrjveybrf
In case you have some FTP-Client application, then
Please send me notification and specify the name of uploaded file.