Elecard products correspondence to technical support plans

Support Program PlansProduct
BasicSupport services are provided for free and include the basic usage questions.
Standard Consumer products
  • Elecard MPEG Player
  • Elecard MPEG-2 Plug-in for WMP
  • Elecard AVC PlugIn for WMP
  • Elecard AVC PlugIn for ProgDVB
  • Elecard Converter Studio
  • Elecard Converter Studio Mobile
  • Elecard AVC HD Suite 
  • Elecard AVC HD Player
  • Elecard AVC HD Editor
  • Elecard Converter Studio AVC HD Edition
Professional products
  • Elecard XMuxer Pro
  • Elecard StreamEye Studio
  • Elecard YUV Viewer
  • Elecard StreamEye
  • Elecard StreamEye Slim
  • Elecard Stream Analyzer
  • Elecard Buffer Analyzer
  • Elecard Video Quality Estimator
SDKs/SRDs
  • Elecard Codec SDK G4*
  • Elecard Codec .NET SDK G4*
  • Elecard Transform SDK*
  • Elecard XMuxer SRD*
  • Elecard IPTV Player SRD*
Premium
  • Elecard Converter Studio Pro
  • Elecard StreamEye Studio Pro
  • Elecard StreamEye Pro
ExclusiveUpon licensing of the following products additional purchase of the correspondent support plan is required:
  • Elecard CodecWorks Encoder
  • Elecard V-Cinema VoD
  • Elecard V-Cinema SVoD/NVoD
  • Elecard V-Cinema Stream Switcher
  • Elecard V-Cinema TimeShift
  • Elecard X-Works Video Gateway
  • Elecard iTelec STB 6xx RD
  • Elecard iTelec STB 82x RD
  • DSP Codec SDK for Nexperia
  • ARM Codec SDK

*All users of these products are granted with the Standard support plan services for a 1-month period. Additional assistance should be purchased as standard, premium or exclusive support programs.