Elecard Technical Support Program
Elecard Support program is intended to provide each of our current and prospective customer with the expert assistance that ensures efficient use of Elecard products.
After purchasing any Elecard product you automatically receive Basic technical support which includes consultations on the basic installation/activation issues, supported formats and platforms, products usage in accordance with the documented functionality and troubleshooting unexpected behavior for documented features.
Assistance with advanced professional issues like adding specific features, functionality extension, expert consultations on technical questions, realization of individual tasks and solutions or help with the product interoperability are available for additional fee.
When you buy any Elecard product you may also additionally get one or several types of the technical support programs which are described below:
Professional – a technical support program which is a must-have when the speed of professional technical support is essential as well as the possibility to automatically receive the latest products updates.
Dedicated – a technical support program which provides you with a unique opportunity to use more than 25-year professional experience of Elecard developers in order to solve your personal tasks and optimize your technical solutions. You may take advantage of Elecard expert knowledge as a leading provider of decoders/encoders and other software tools for video quality monitoring and analysis, multimedia content preparation, transcoding and streaming servers.
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You may regularly extend the warranty of the bought product (Warranty extension). Within the period of warranty extension you will also get free timely updates of the product.
If you wish to enquire about product customization or custom development services, please contact us.
*Available for OEM-clients and clients using server solutions